GE Equipment Services: Customer care


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Customer Centric

Please fill in our "Voice of the Customer" feedback form.

Name

Company

*required

Telephone

GE depot most used

Who do you consider to be our main competitor?

GE vs Competition
How would you rate us in comparison to our competitors?

Importance to you
Our rating	1	2	3	4	5
Competitor rating

Ease of contact
Are you able to contact the
person you need, when you need to?

Importance to you
Our rating	1	2	3	4	5
Competitor rating

Availability
Do we have what you want, when you want it?

Importance to you
Our rating	1	2	3	4	5
Competitor rating

On-time delivery
Do we deliver according
to your requirements?

Importance to you
Our rating	1	2	3	4	5
Competitor rating

Timely collections
Do we collect off-hire equipment promptly?

Importance to you
Our rating	1	2	3	4	5
Competitor rating

Reliability
Is our equipment reliable?

Importance to you
Our rating	1	2	3	4	5
Competitor rating

Response to breakdown
Do we respond to breakdown
calls in a timely manner?

Importance to you
Our rating	1	2	3	4	5
Competitor rating

Query resolution
Are your queries resolved
in a timely manner?

Importance to you
Our rating	1	2	3	4	5
Competitor rating

Relationships
Do you find the depot staff
approachable and knowledgeable?

Importance to you
Our rating	1	2	3	4	5
Competitor rating

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GE Capital Equipment Services Limited.
Registered office:GE Equipment Services Plant Hire Limited. Webber House. 26-28 Market Street Altrincham Cheshire WA14 1PF. Registered in England No. 00571174
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