GE Equipment Services Plant Hire will constantly seek to improve its business processes. Driving this forward is Six Sigma a vision we strive toward and a philosophy that is part of our business culture.

What does Six Sigma mean for GE Equipment Services & our customers?

Six Sigma is a structured methodology that enables us to focus on developing and delivering near-perfect services. To clarify this, we can focus on our customers’ needs and create an offering that is truly customer centric.

Essentially, Six Sigma requires that all improvement initiatives and decisions are based on measurement and analysis of the processes involved. These processes ensure we generate more right first time solutions. In this way, core business processes are constantly improved upon to the benefit of our customers.

Our customers are where we base our focus and set priorities for where improvements need to be made. Understanding customer needs allows us to differentiate and create a strong value proposition.

Voice Of the Customer (VOC)

At GE Equipment Services Plant Hire, we utilise our operational expertise and technology to measure and report on our processes from our customers' perspective.

This means that we can let our customers know:

• How often we delivered equipment on time
• How quickly we responded to a breakdown call
• How long broken down equipment was unusable
• How quickly equipment is collected following an off hire instruction
• How quickly we resolve invoice queries

By adopting this approach, GE Equipment Services aims to provide a more consistently high level of service, with less variation leading to a service offering our customers can place greater reliance on.

Click here if you would like to take part in our VOC questionnaire.